The economy has made a lot of us re-examine where we spend our money. Coffee is one of the first places people are told to cut and yet I think it's one of those luxuries people are allowing themselves because it brings so much comfort. Tonight at 10 we take a look at what you're really getting, by measuring the amount of coffee in each cup.
Jeff Pohland says he ordered a large Cappuccino at the Eagan McDonald's which was advertised as a 20 ounce drink.
Jeff says, "For some reason it didn't seem to be the right size to me. At home, I took a measuring cup and was able to put in only 16 ounces."
He did the same thing with a shake he ordered.
The shake was "supposed to be 16 ounces. The cup only held 12 ounces."
Pohland did write the manager of the restaurant and that manager did write him back. Telling him that "our beverage machines are pre-programmed for dispensing, while they are all individually calibrated on site, I would like you to know we are looking into these two machines to make sure they are properly dispensing."
Dr. Dave Brennan, the co-director of the Institute for Retailing Excellence at the University of St. Thomas says, "I think you have to have consistency in what you say you have and what the price is. That allows the customer to know what they're getting and compare it with the competition."
What do you think? Share your thoughts in the comment section below or send me an e-mail if you've got something you think we should examine more closely. Then be sure to watch my story tonight at 10.
